“I contacted Mel following correspondence I received from the bank claiming my personal liability for a small firms loan guarantee (SFLG) debt. At the time, I was dealing with the bank on my own and I had gone through their complaints system without success. I was frustrated that the bank’s debt team in Rotherham demonstrated very little understanding or appreciation of the legal issues I raised. I found Personal Guarantee via a Google search and naturally, I wondered if they were credible. Following my initial conversation with Mel, I felt instant relief. I had finally found someone who understood the ridiculousness of the bank’s claim and was willing to help. Mel is calm and reassuring and has so much experience of dealing with the big banks and their tactics. He has a wealth of knowledge and understands the SFLG facility. He always promptly returned my calls and members of staff I dealt with were efficient and helpful. I received copies of all correspondence and Mel sought my agreement for the next stage. If you are experiencing pressure and stress from a similar issue, I would recommend that you consider sharing your pain with Mel and team.”

TS – November 2018