BBF CONSULTING LTD DOES NOT PROVIDE AND IS NOT INDEMNIFIED FOR THE PROVISION OF LEGAL, INSOLVENCY OR REGULATED DEBT ADVICE
SHOULD YOU WISH TO OBTAIN FORMAL ADVICE, YOU MUST PRESENT THE PAPERS TO REGULATED ADVISORS TO OBTAIN SUCH ADVICE.
Our experience in dealing with hundreds of personal guarantees, indemnities, legal charges and other banking issues and the knowledge we have gained through this process has resulted in an improved likely outcome for our clients. We can also bring sensitivity to the issue, as it is a rapidly changing world and our strategies do change as we become aware of how a particular organisation operates.
And as a result of our prominence in the business banking field, we amass considerable ‘intelligence’ with respect to how all these organisations work in relation to personal guarantee issues.
ESSENTIALLY, WE PROVIDE SUPPORT WITH RESPECT TO NEGOTIATION WITH THE ORGANISATION THAT IS SEEKING TO ENFORCE THE GUARANTEE, OR WITH THEIR AGENT, BUT WE DO NOT PROVIDE LEGAL ADVICE OR A LEGAL SERVICE.
WE DO NOT PROVIDE DEBT MANAGEMENT OR INSOLVENCY ADVICE.
Working together:
Our team at BBF CONSULTING LIMITED work very closely together. Your main point of contact will be supported by other members of the team including our accounts department and administration team.
Personal financial statements: In the event financial statements are required we will provide the forms for you to use which are approved by all agencies. You should ensure these forms are completed competently and if required seek assistance to complete them. If they do not present your position clearly we will inform you as to the reasons why and if so requested can provide assistance subject to a further fee.
Hourly rate, fixed fee and fixed monthly fee arrangements: Where possible we endeavour to provide a fixed monthly fee or fixed fee arrangement to help our clients budget effectively during what we know can be very difficult circumstances. Some matters are of such complexity that we can only agree an hourly fee arrangement with monies paid on account. As set out herein we incorporate a Customer Contact Policy which applies to all clients. However, by their very nature hourly rate arrangements will always take priority. In certain circumstances with respect to fixed fee arrangements it may be necessary, in accordance with the Customer Contact Policy, to arrange to make detailed written or verbal communication at a later fixed date and time.
If this requirement under a fixed monthly fee arrangement is not suitable for you please advise us and we will be happy to quote an hourly rate arrangement with an agreed number of hours to be paid in advance.
Customer Contact Policy: All clients will be communicated with at least by text and if possible by call or email depending on circumstances on same day of receiving contact and certainly no later than the close of the following business day subject to any deadlines that may require immediate attention.
A fixed fee or monthly fee arrangement will require effective and timesaving communication on all sides and can convert to an hourly rate as set out in the “Hourly rate, fixed fee and fixed monthly fee arrangements” paragraph above.
Please note the respective hourly charge-out rates:
| Steve Maskell | £190 + VAT per hour |
| Mel Loades | £175 + VAT per hour |
| Joss Dicks | £175 + VAT per hour |
| Wendy Andrade | £125 + VAT per hour |
| Harry Jones | £150 + VAT per hour |
Escalation requiring legal advice: This arrangement remains in place whilst it is not subject to court proceedings or there is a need of legal opinion or argument. Please read “Matters requiring legal advice:” paragraph for further information in this event.
Time to settle our invoices: For time sensitive matters, for example if there is an existing deadline that needs to be met, we will require payment up front. Otherwise we will require payment within 7 days. This is specified in the main body of our Working Together email and will also be specified on your invoice/s.
Method of Payment: We prefer BACS/ internet/ CHAPS transfers or, alternatively, please deposit at your local bank branch a cheque or cash to the account details appearing on our invoice with an email confirmation of your action. Details of payment will be provided on your invoice/s. PLEASE NOTE THAT WE CANNOT ACCEPT PAYMENT BY CHEQUES FOR TIME SENSITIVE MATTERS, (although payments can be accepted by credit/debt card or PayPal subject to prior arrangement).
Failure to make payment to us
If your payment terms are by return: we will not be able to conduct any work on your matter until your invoice has been settled and acknowledged by our accounts department. This is also the case for future invoices.
If your payment terms are within 7 days: failure to make payment within that period will result in us placing a stop on your account meaning we will not be able to conduct any further work on your matter and we will be unable to assist you until such a time as that invoice is settled and acknowledged by our accounts department. This is also the case for future invoices.
In the event that essential excess work needs to be conducted on your matter to keep the case afloat, we will do so at our discretion and we reserve the right to recover that time spent from you at any time.
Termination: If, during the course of us working together, it becomes necessary to move the matter on to a solicitor (see note below on “Matters requiring legal advice”), or there are circumstances in which it seems reasonable to discontinue the service, or you wish to discontinue in any event, then you can terminate this arrangement at any time and you will only be due to pay any outstanding invoices and time in excess of those invoices up to the time of termination.
We reserve the right to terminate the arrangement in the event of non-payment of invoices and/or the matter is subject to court proceedings or in need of legal opinion or argument.
Timely communication: We want to be able to work effectively for you on this issue and would ask you to communicate with us by return in relation to sending us copies of letters you receive, and letters we ask you to send. A proper record of correspondence and timely responses to the other side is essential to get you the best deal.
Please note that we prefer receipt of documentation electronically due to postal delay. We advise that you retain original copies of all documentation and only forward us copies. We can accept documents either by email attachment, facsimile or zip files.
Matters requiring legal advice: If there is a need for legal opinion or argument, then you must seek independent legal advice, we may still be able to assist with the situation and we will discuss that option with you if we have not already done so.
Complaints Handling
If, for any reason, you consider that you have cause for complaint then you should refer to your direct contact initially. If they are unable to resolve matters to your satisfaction then Steve Maskell or Mel Loades will be provided with details of your complaint and they will contact you directly to endeavour to achieve a sensible resolution.
Data Protection
To provide the best levels of client support, BBF Consulting Ltd, which is registered under the Data Protection Act, will have access to any data and records held on your behalf. If you have any concerns in this regard please contact us directly setting out any concerns you might have. Our Privacy Statement can be found HERE
BBF CONSULTING LTD DOES NOT PROVIDE, AND IS NOT INDEMNIFIED FOR THE PROVISION OF, LEGAL ADVICE
SHOULD YOU WISH TO OBTAIN FORMAL LEGAL ADVICE, YOU MUST PRESENT
THE PAPERS TO YOUR OWN SOLICITORS TO OBTAIN SUCH ADVICE